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Thread: HEB grocery Harvey story

  1. #1
    Join Date
    Oct 2009
    East TN Smokey Mountains

    Default HEB grocery Harvey story

    absolutely fabulous story about what the HEB grocery chain did to keep resupplying their stores in the wake of Harvey.
    very very impressive.
    awesome story.

    here are a few excerpts, link at the end.

    In Texas, a grocery chain is now inspiring memes.

    One goes like this: "State and federal resources are struggling to get into impacted areas. H.E.B. — outta the way, we're coming."

    Another adds: "I’ll see your FEMA and Red Cross and raise you my Texas grocery store chain."

    People who work for us were going to find a way to get to work because they knew they were the first line of defense for people to eat. It didn't matter if you were a clerk making $12.50 an hour.

    When employees couldn't get to work, some stores still operated with as few as five people: one stationed at the door as crowd control and four working the registers, trying to get people out as quickly as possible.

    One of my stores, we had 300 employees; 140 of them were displaced by the flooding. So how do you put your store back together quickly? We asked for volunteers in the rest of the company. We brought over 2,000 partners from Austin, San Antonio, the Rio Grande Valley. They hopped into cars and they just drove to Houston. They said, we're here to help. It’s ****ty work. For 18 hours a day, they’re going to help us restock and then they'll go sleep on the couch at somebody's house.

    At a time when retail watchers question the future of brick-and-mortar stores due to Amazon's continued ascendance, the 112-year-old retailer is drawing widespread praise after managing to open 60 of its 83 stores in Houston last Sunday, hours after Hurricane Harvey slammed into Texas as a Category 4 storm. (Now, 79 of the 83 stores are open.)

    We first knew the storm was coming last Tuesday. You begin to put plans into motion. We began shipping water and bread into the effected areas. Those are the two categories people buy first.

    We have a command center in San Antonio. We have someone who heads up the command center, and people from distribution, gasoline, grocery, warehousing — they're all there. And, in Houston, I have a command center with five people here. The other thing the command center works on is our relief efforts to the community.

    We have these mobile kitchens: full-blown, self-contained kitchens on wheels. They can feed 2,000 people an hour. We send them right into the hurricane areas. We feed first responders and evacuees — people who wouldn't have access to food. It's just something H-E-B is known for doing in crisis, when there are fires, tornadoes. Oftentimes, we'll get there before the Red Cross.

    When you go into a hurricane, nobody buys frozen food. You want milk, bread, water. You want batteries, you want canned meat. You want tuna.

    We used helicopters to fly truck drivers over from San Antonio, where our headquarters is based. Many of our drivers [in Houston] were stuck in their homes or lost their homes.

    If you think about toilet paper, we’ve called Procter & Gamble and Kimberly-Clark, and we said: Send entire trailer loads directly to our stores. One store will take half a trailer, and the other store will take the other half. You can just bypass our warehouse, so you can just get it to us. In doing that, I create more capacity in my distribution chain. So, you send direct trucks — here are the stores you can go to — and split the truck: make it half paper towels and half toilet tissue.

    I called Frito-Lay and said, rather than manufacturing your entire product line, manufacture your bestsellers. I need Lay’s, I need Doritos, I need Fritos. I need a variety pack. I don't need Funyons and I don’t need Munchos. Just make your best sellers. I won't turn down any delivery. We'll take it as fast as we can.

  2. #2
    Join Date
    Apr 2016


    This is a great story...America and Americans at their best when things are at their worst .


    Praise God that we have people like this still...and not snowflakes....Praise God...Praise God...Praise God!!

    What a great story after the Ishmaelite Manufactured Drama of Charlottesville....and others.

    Thanks for sharing this with us....explo72...

    I needed to hear that...


  3. #3
    Join Date
    Aug 2011
    N. Texas


    Iam happy to hear of this from Heb. It's nice seeing a big retailer look out for those affected by tragedy. But it also goes to show you, if a grocery store can plan ahead so can citizens....
    "The First Gay President", L'dMAO!! "Peace can ONLY be achieved through SUPERIOR FIREPOWER, STOMPING LIBS and CARPETBOMBING"!!

  4. #4
    Join Date
    Aug 2007


    A local (Chinese owned) generator company here in mckinney Tx sent truckloads of generators to the first responders. I live right down the street from their company and never knew what they made. I think they're called Hsun motors?
    Common sense is so uncommon nowadays it ought to be reclassified as a super power

  5. #5
    Join Date
    Jan 2011
    Sweet Tennessee


    Proud to be an American!
    Don't bring skittles to a gun fight.

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